Privacy Policy

Last updated: August 2025

Explore Escapes Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you book with us or interact with our services.


By using our services, you agree to the practices described in this policy.


1. Who We Are

Explore Escapes Ltd is an independent travel agency providing tailored holiday packages and dynamic travel arrangements.


  • Company Name: Explore Escapes Ltd
  • Address: Unit 6, Low Mill Business Park, Ulverston, Cumbria, LA12 9EE
  • Phone: 07473 945247
  • Email: info@exploreescapes.co.uk
  • ATOL: 11878 (through our own license and via our supplier partners where applicable)


We act as both a travel organiser (when creating dynamic packages) and as an agent on behalf of major tour operators and travel providers.


2. What Information We Collect

We may collect and process the following personal data:


  • Identity Data: Full name, date of birth, gender, passport details.
  • Contact Data: Email address, postal address, telephone numbers.
  • Travel Details: Flight information, accommodation preferences, special requests (e.g., dietary or mobility requirements).
  • Payment Information: Payment card details (processed securely via third-party payment providers).
  • Marketing Preferences: Consent to receive offers, updates, and newsletters.


For special categories of data (e.g., health information to arrange assistance), we will only process this with your explicit consent.


3. How We Use Your Information

We process your data for the following purposes:


  • To confirm and manage your travel bookings.
  • To communicate with you about your trip and any changes.
  • To comply with legal and regulatory requirements (e.g., ATOL protection).
  • To provide customer service and respond to your enquiries.
  • To send you marketing offers, if you have opted in.


We will only use your information where lawful and necessary to fulfil our services.


4. Sharing Your Information

We may share your data with:


  • Tour Operators & Airlines (e.g., TUI, Virgin Voyages, Aer Lingus) to fulfil your booking.
  • Accommodation & Transfer Providers to deliver services as booked.
  • Payment Processors to securely process transactions.
  • Regulatory Bodies (e.g., ATOL, CAA) for compliance purposes.


We will never sell your personal information to third parties.


5. International Transfers

As travel often involves destinations outside the UK and EU, your personal data may be transferred internationally to suppliers or service providers abroad. We ensure that appropriate safeguards are in place to protect your information.


6. Data Retention

We keep your personal data for as long as necessary to fulfil your booking and comply with legal obligations. Typically, this is 7 years after the end of your holiday, in line with financial and ATOL requirements.


7. Your Rights

Under UK GDPR, you have the right to:


  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data (where legally permissible).
  • Restrict processing of your data in certain circumstances.
  • Object to processing for direct marketing purposes.
  • Request transfer of your data to another provider.


To exercise these rights, contact us using the details provided above.


8. Security

We take data security seriously and have measures in place to protect your information from loss, misuse, or unauthorised access.


9. Marketing Communications

You will only receive marketing from us if you have given consent. You can opt out at any time by clicking “unsubscribe” in emails or by contacting us directly.


10. Cookies & Website Tracking

If Explore Escapes operates a website, we may use cookies to enhance user experience and track site performance. You can control cookie preferences through your browser settings.


11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and where appropriate, notified by email.


12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:


Explore Escapes Ltd

Unit 6, Low Mill Business Park

Ulverston,

Cumbria,

LA12 9EE

Tel: 07473 945247

Email: info@exploreescapes.co.uk


If you are unsatisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.