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About Explore Escapes
Explore Escapes is an independent travel agency offering bespoke travel planning, luxurious getaways, and curated holiday packages worldwide.

We act as agents for carefully selected third-party suppliers, giving you a wide range of protected travel options.
Is my booking financially protected?
Yes. We are proud members of Protected Trust Services (PTS). All client payments are held in an independent trust account, meaning your money is 100% protected until your trip is complete.
What is the booking process?
Once you choose your perfect escape, we’ll take a deposit to secure the arrangements and send a confirmation.

The remaining balance is due on the date specified.

You will receive reminders and support along the way.
What if I need to cancel or amend my booking?
Cancellations and amendments depend on the terms of the individual suppliers.

Fees may apply. We always recommend taking out comprehensive travel insurance to cover unexpected changes.
Do I need travel insurance?
Yes. Travel insurance is mandatory for all bookings.

It should cover cancellation, medical emergencies, and loss of belongings. If you need guidance, we are happy to help.
Are there any hidden costs?
We are upfront and transparent. Any mandatory resort fees or local taxes will be highlighted, but some may only be payable at your destination (e.g. hotel resort fees or tourist taxes).
Will I receive help with travel documents?
Absolutely. We will advise on passport validity, visa requirements, and health regulations, but it's your responsibility to ensure these are in place before departure.
Can I make special requests (e.g. room type, dietary needs)?
Of course! We pass on all requests to our suppliers, though we can’t guarantee fulfilment. The earlier we know, the better chance we have of making it happen.
What if something goes wrong on my holiday?
Please contact your local supplier or representative immediately. If the issue isn’t resolved, contact Explore Escapes and we’ll step in to support and assist as best we can.
How will my data be used?
We take your privacy seriously. Your personal data is only shared with the suppliers necessary to fulfil your booking. Read our full Privacy Policy for more information.